TSBP Rules Queue Telephone Line Staff

Caroline Hotchkiss, JD – Director of Enforcement
Caroline joined TSBP in 2007, and currently serves as the Director of Enforcement. In the role of Director of Enforcement, she oversees investigations of all complaints and monitoring of orders for the agency. She also supervises the Rules Queue, which is a program of the Enforcement Team.

Brandy Plummer – Senior Background Case Specialist
Brandy has worked for TSBP since 2008, joining the agency after serving as a staff member of the Texas Medical Board.  Brandy is responsible for reviewing and analyzing applications filed for pharmacy technicians and pharmacy technician trainees.  Throughout Brandy’s many years of experience, her duties include giving accurate and appropriate information to callers.

Nelma Sanchez – Program Administrator
Nelma has worked for TSBP for over 15 years.  Her job duties include conducting in-depth reviews and evaluations of various types of applications for licensure or registration from individuals who have prior criminal or disciplinary history, and assisting the division to accomplish various activities.   As a pharmacy technician, Nelma brings experience to the team from working in community pharmacy settings.

Wesley Moody – Background Case Specialist
Wesley joined TSBP staff in mid-2019 and brings 14 years of pharmacy technician experience from various positions with several national retail and specialty pharmacies, where he served as a Lead Pharmacy technician. Wesley is responsible is responsible for conducting investigations on registered technicians and trainees with regard to criminal offenses that might occur following registration issuance.

Yolanda Lee – Monitoring Specialist
Yomlanda started with TSBP in late 2022. She has worked as a registered pharmacy technician since 2006 in open and closed door pharmacy settings. Yolanda’s job duties include being a member of the Rules Queue Team and monitoring compliance for public disciplinary orders against pharmacy technicians.

Eddika Barron – Case Technician
Eddika began working at TSBP October 2022 as a Case Technician. She worked as a lead Pharmacy Technician for over 15 years and brings a total of 19 years retail pharmacy experience to the team.  Her job duties include investigating consumer and criminal complaints, as well as serving as a Rules Queue member.

Knijiah Samuel – Monitoring Specialist
Knijiah has worked for TSBP since December 2022 and has been a Pharmacy Technician since 2019. She brings 6 years of retail management experience and 2 years of retail pharmacy experience. In addition to serving as a Rules Queue member, Knijiah’s job duties include entering and monitoring compliance of public disciplinary orders and remedial plans against pharmacists and pharmacies.

Shreejana (Sriza) Shrestha – Complaint Specialist
Sriza joined TSBP in 2023 as a Complaint Specialist. Her job duties include in-take, investigation, and analysis of in-house generated complaints. Sriza has experience working in the community pharmacy setting as a pharmacy technician and provides callers with guidance regarding the Texas Pharmacy Act and Pharmacy Board Rules. 

Miranda Fisher – Intake Specialist
Miranda joined TSBP in July 2024 as an Intake Specialist. Her role involves receiving and entering consumer complaints and building case files, as well as serving as a member of the rules queue. Miranda brings a strong background as a former pharmacy technician and 15 years in customer service, making her a valuable asset to the team. 

Colleen Phillips – Case Technician
Colleen joined TSBP in July 2024 as a case technician. Her role involves responding to consumer complaints, investigating pharmacy technicians and trainee applicants with prior criminal or disciplinary histories, and serving as a member of the rules queue. Colleen brings a strong background in medical administration, case management, and customer service, making her a valuable asset to the team.

Helen Wilkerson – Case Technician
Helen joined TSBP in May 2025 as a case technician and brings 12 years of experience as a retail pharmacy technician to the Team. She previously served with TSBP Licensing Team from 2019 to 2022 and builds on that experience with her role as a member of the Rules Queue Team. In addition to that, her job duties include investigating both criminal and consumer complaints.

Ciara James – Case Technician
Ciara joined TSBP in December 2025 as a Case Technician. She brings over 13 years of retail pharmacy experience, including 10 years as a Lead Pharmacy Technician. Her job duties include being a member of the Rules Queue Team and investigating consumer and criminal complaints.