TSBP Rules Queue Telephone Line Staff

Caroline Hotchkiss, JD – Director of Enforcement
Caroline joined TSBP in 2007, and currently serves as the Director of Enforcement.  In the role of Director of Enforcement, she oversees investigations of all complaints and monitoring of orders entered by TSBP.  She also supervises the TSBP Rules Queue, which is a program of the Enforcement Division. 

Angela Castillo – Enforcement Specialist
Angela joined TSBP in 2015, and serves as an Enforcement Specialist regarding the monitoring compliance of entered disciplinary orders against pharmacists and interns.  Angela is a pharmacy technician, and worked in the community pharmacy setting prior to joining TSBP.

Carissa Garcia – Enforcement Specialist
Carissa has worked for TSBP since 2016 and brings an additional 4 years of pharmacy experience to TSBP. As an Enforcement Specialist, Carissa’s job duties for TSBP include monitoring compliance of entered disciplinary orders against pharmacy technicians. As a pharmacy technician, Carissa worked in the community pharmacy setting.

Wesley Moody – Enforcement Specialist
Wesley joined the TSBP staff in mid-2019 and brings 14 years of pharmacy technician experience to TSBP from various positions with several national retail and specialty pharmacies, where he served as a Lead Pharmacy technician. AT TSBP, Wesley is responsible for investigating applicants for pharmacy technician and pharmacy technician trainee registration.

Madeline Fojtik – Enforcement Specialist
Madeline joined the TSBP staff as an Enforcement Specialist in mid-2020. She served 9 years as a lead Pharmacy Technician and brings a total of 14 years retail pharmacy experience with her. Her job duties include entering and monitoring compliance of disciplinary orders against pharmacists and pharmacies.

Brandy Plummer – Enforcement Program Officer
Brandy has worked for TSBP since 2008, and joined TSBP after serving as a staff member of the Texas Medical Board.  At TSBP, Brandy is responsible for reviewing and analyzing applications filed for pharmacy technicians and pharmacy technician trainees.  Throughout Brandy’s many years of experience, her duties have included giving accurate and appropriate information over the phone. 

Nelma Sanchez – Enforcement Program Administrator
Nelma has worked for TSBP for over 10 years.  Her job duties include conducting in-depth reviews and evaluations of various types of applications for licensure or registration from individuals who have prior criminal or disciplinary history, and assisting the division to accomplish various activities.   As a pharmacy technician, Nelma brings experience working in the community pharmacy setting.

Heather Torres – Enforcement Officer
Heather has been a Pharmacy Technician since 2004. She worked in the retail field for 8 years and worked in the healthcare field for the past 5 years.  Heather has been with TSBP since November 2017 and is responsible for investigating complaints filed with TSBP relating to pharmacies operating in this state.  Her experience in both pharmacy and medical fields gives her a unique outlook to assist callers with questions regarding various pharmacy practice rules.

Briana Velasquez – Enforcement Officer
Briana began working at TSBP in 2017, and brings an additional 6 years of institutional pharmacy technician experience to TSBP.  Her job duties for TSBP include investigating consumer complaints, as well as several other duties.  Since Briana has been with TSBP, she has served as a queue member and has answered numerous calls ranging on a variety of pharmacy practice rules.