TSBP Rules Queue Line Staff

Caroline Hotchkiss, JD – Director of Enforcement
Caroline joined TSBP in 2007, and currently serves as the Director of Enforcement.  In the role of Director of Enforcement, she oversees investigations of all complaints and monitoring of orders entered by TSBP.  She also supervises the TSBP Rules Queue, which is a program of the Enforcement Division. 

Angela Castillo – Enforcement Specialist
Angela joined TSBP in 2015, and serves as an Enforcement Specialist regarding the monitoring compliance of entered disciplinary orders against pharmacists and interns.  Angela is a pharmacy technician, and worked in the community pharmacy setting prior to joining TSBP.

Carissa Garcia – Enforcement Specialist
Carissa has worked for TSBP since 2016 and brings an additional 4 years of pharmacy experience to TSBP. As an Enforcement Specialist, Carissa’s job duties for TSBP include monitoring compliance of entered disciplinary orders against pharmacy technicians. As a pharmacy technician, Carissa worked in the community pharmacy setting.

Wesley Moody – Enforcement Specialist
Wesley joined the TSBP staff in mid-2019 and brings 14 years of pharmacy technician experience to TSBP from various positions with several national retail and specialty pharmacies, where he served as a Lead Pharmacy technician. AT TSBP, Wesley is responsible for investigating applicants for pharmacy technician and pharmacy technician trainee registration.

Senia Perez – Enforcement Specialist
Senia joined the TSBP staff in 2018 and brings 14 years of pharmacy technician experience to TSBP from her positions with several national retail pharmacies, where she served as a senior pharmacy technician and trained others. Senia is responsible for conducting investigations on registered technicians and trainees with regard to criminal offenses that might occur following registration with TSBP. Senia’s extensive background allows her to effectively answer a wide range of calls regarding Texas pharmacy laws and rules.

Misty Plant – Investigator
Misty has worked for TSBP since 2015 and has pharmacy technician experience in a community pharmacy setting. At TSBP, Misty is responsible for conducting investigations and assures that pharmacies are in compliance with the board’s pharmacy laws and regulations. In addition to these duties, Misty serves as a back-up queue member and has answered numerous calls ranging on a variety of topics regarding Texas pharmacy laws and rules.

Brandy Plummer – Enforcement Program Officer
Brandy has worked for TSBP since 2008, and joined TSBP after serving as a staff member of the Texas Medical Board.  At TSBP, Brandy is responsible for reviewing and analyzing applications filed for pharmacy technicians and pharmacy technician trainees.  Throughout Brandy’s many years of experience, her duties have included giving accurate and appropriate information over the phone. 

Nelma Sanchez – Enforcement Program Administrator
Nelma has worked for TSBP for over 10 years.  Her job duties include conducting in-depth reviews and evaluations of various types of applications for licensure or registration from individuals who have prior criminal or disciplinary history, and assisting the division to accomplish various activities.   As a pharmacy technician, Nelma brings experience working in the community pharmacy setting.

Heather Torres – Enforcement Officer
Heather has been a Pharmacy Technician since 2004. She worked in the retail field for 8 years and worked in the healthcare field for the past 5 years.  Heather has been with TSBP since November 2017 and is responsible for investigating complaints filed with TSBP relating to pharmacies operating in this state.  Her experience in both pharmacy and medical fields gives her a unique outlook to assist callers with questions regarding various pharmacy practice rules.

Janelle Urbanus – Enforcement Officer
Janelle began working for TSBP in 2019 with a background as a pharmacy technician for 8 years working in a variety of pharmacy settings, including specialty, sterile IV compounding, and long-term care.  Janelle’s role with TSBP is to investigate complaints filed with TSBP relating to pharmacies operating in this state and she serves as a queue member. 

Briana Velasquez – Enforcement Officer
Briana began working at TSBP in 2017, and brings an additional 6 years of institutional pharmacy technician experience to TSBP.  Her job duties for TSBP include investigating consumer complaints, as well as several other duties.  Since Briana has been with TSBP, she has served as a queue member and has answered numerous calls ranging on a variety of pharmacy practice rules. 

Rita Sparkman – Enforcement Specialist
Rita has worked for TSBP since 2019 and has pharmacy technician experience in a community pharmacy setting. At TSBP, Rita is responsible for conducting investigations on registered pharmacist, intern-pharmacist, and pharmacies with regards to criminal offenses that might occur following registration with TSBP. In addition to these duties, Rita serves as a queue member and answers numerous calls ranging on a variety of topics regarding Texas pharmacy laws and rules.

Isaac Gonzalez – Enforcement Officer
Isaac has been a pharmacy technician since 2002 and has pharmacy technician experience in a community retail setting along with pharmacy operations. He joined TSBP in 2019 and job duties include investigating consumer and criminal complaints. Isaac also serves as a queue team member and has answered numerous calls ranging on a variety of topics regarding Texas pharmacy laws and rules.

Todd Unruh – Enforcement Officer
Todd joined TSBP in late 2019 and brings his experience as a pharmacist in the community pharmacy setting. Todd is responsible for investigating complaints submitted to TSBP related to pharmacies that service the residents of Texas and also investigates pharmacy technician and pharmacy technician trainee applicants. Todd started on the queue shortly after joining TSBP and has answered various calls about Texas pharmacy laws and rules.