How do I file a complaint against a Texas licensee?

The Texas State Board of Pharmacy has regulatory authority solely over pharmacies, pharmacists, pharmacist interns and pharmacy technicians licensed in Texas. If you believe that a TSBP licensee has violated a Texas pharmacy law or rule in your circumstance, the following information will help you determine how you should file a complaint.

Anyone may file a complaint against a TSBP licensee; however, complaints must be received in writing. In order for the Board staff to contact you, you must provide your full name and complete contact information when submitting a complaint. Provide a brief description of the incident; include facts, dates, and names of persons involved. If your complaint involves a prescription, provide information from the prescription label. Please note that The Texas State Board of Pharmacy does not have jurisdiction over complaints involving rudeness, customer service, pricing/billing disputes nor accepts anonymous complaints.

You may submit a complaint to our agency via one of these methods:
  • Submit an online complaint using the electronic form HERE.
  • Request a paper form to be mailed to you by calling (800) 821-3205 (option 1) or (512) 305-8070 (local).
  • Download and print a PDF form HERE. Adobe Acrobat Reader is required which can downloaded with Adobe Acrobat for free.

Questions about the complaint process?

Click the buttons below to explore frequently asked questions about the complaint process.

How are complaints resolved?

How does the Agency discipline a pharmacist or pharmacy?

What happens if disciplinary action is initiated?

Will I be told of the status and resolution of my complaint?