Complaint FAQ | Will I be told of the status and resolution of my complaint?

We will notify you in writing when the complaint is closed unless you inform us that you would prefer not to receive written notification.

It is difficult to predict, in advance, the amount of time necessary to handle a specific complaint. If your complaint requires a more lengthy investigation, you will be notified in writing of the status of the complaint approximately every 120 days until final action is taken, unless the notification would jeopardize an undercover investigation.

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